Acoustic Corner Mail Order (phone and internet) Policies
1. Payment: We accept personal checks, money orders, cashier's checks, Visa, Mastercard,
American Express and Discover. We do not ship C.O.D.
2. Shipping: We ship most instruments within 24 hours of receiving payment via credit
card, money order, or cashier's check. Instruments will ship as soon as a personal check clears our bank.
All instruments must be paid for in full, in advance, before shipping. We generally ship UPS, though FedEx
and other carriers are possible. We charge only actual shipping charges incurred at the time of shipping,
but we're pretty good at estimating what those might be in advance. We neither sell nor ship overseas.
3. Approval Period: Any instrument that does not meet your expectations may be returned in
new condition in the original packaging and shipping container. All instruments are shipped on a 48-hour
approval basis. This means that you have 48 hours from the time of receipt of the instrument to notify us that
you wish to return it. If you do not contact us within this period it means that the instrument fully meets
your needs and expectations.
4. Returns: If you do contact us and wish to return the instrument, you will remain
responsible for the shipping charges both ways. You must call in advance for a return authorization. The
instrument must be shipped fully insured, and must be packaged as it was shipped to you. Please ask for
advice if you have questions regarding proper packaging. We charge a 3% restock fee for orders paid for
with credit cards. We offer a refund only upon our receipt and inspection of the instrument. Returns are not
offered for consignment instruments; these are always sold as-is, with no returns or refunds. Returns are also
not offered on wind instruments, such as flutes, for obvious health reasons.
5. Damages: Damage resulting from inadequate packaging of returned instruments will be
the responsibility of the customer. If we receive the instrument back from you damaged due to shipping it will
be your responsibility to issue the claim. We will save all packing material and help out in any way possible
to expedite this process. All carriers require that the person or company who shipped the item be the one who
issues the damage claim. If you have received the instrument damaged, call us as soon as possible and we will
issue a damage claim. Save all packing material as the carrier may require an inspection. Damage must be
reported to us within 48 hours of receipt of the order.
Acoustic Corner In-Store Returns Policies
1. General: Store receipt required for all returns - no exceptions.
2. Instruments: Full refund if returned complete and in like-new condition within
the six-day inspection period. There are no returns for flutes or other wind instruments, for obvious health
reasons.
3. Sealed Merchandise: full refund within 30 days, otherwise store credit.
4. Books and open CDs: store credit only.
5. Electronics: no returns.
Acoustic Corner Special Order Policies
Special orders are standard instruments that we do not routinely stock,
or instruments built-to-order with standard options (left-handed models, cutaways, etc.). We can special-order
certain instruments, on a case-by-case basis. Under some circumstances, this may require a significant
non-refundable deposit. Special orders are generally non-returnable; however, sometimes exceptions can be
made.
For special orders, we can usually give you a reasonably accurate cost estimate; however, because prices
and specifications change without notice and our information may not be entirely up-to-date, the exact cost
of an instrument cannot be determined until we contact the manufacturer. Delivery time is subject to the production
schedule of the manufacturer, and can only be roughly estimated; no guarantees of timely delivery can be made or
should be expected. Please, serious inquiries only.
We do not take orders for one-of-a-kind custom orders, such as instruments with unique dimensions,
non-standard setup, or special inlays. For these types of orders, the customer should contact the manufacturer
directly. The exception to this is for orders placed with
Fellenbaum Stringed Instruments.
Current Inventory
Acoustic Corner on the Internet
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